Connecticut College Help Desk

Troubleshooting Cisco CleanAccess

Error: "You have temporary access!"

1. Windows Update: TRY THIS FIRST - Cisco Clean Access Agent requires all the latest patches from WindowsUpdate.
   • Using Internet Explorer, go to www.windowsupdate.com.
   • You will be asked to choose between an Express and Custom update; select Express, and install any available updates.
   • Keep going to WindowsUpdate until it says no high-priority updates for your computer are available.
2. Update.bat: If you've patched your computer but are still unable to log in to Clean Access, right click this link, save it to your desktop and run it.
3. Macromedia Flash: If you still can't connect, install Flash. You will be prompted to install an ActiveX control; follow Adobe's on-screen instructions. (Make sure to view the Flash page in Internet Explorer.)
4. Patches: If the steps above fail, click here for our list of commonly missing patches; try installing them all.
5. If you still can't log on to Clean Access, call the Help Desk at extension HELP (x4357).

Error: "Network Error: SSL certicate REV failed [12057]"

• Open Internet Explorer
• In the Tools menu, select Internet Options
• Click on the Advanced tab
• Scroll down towards the bottom to the Security section
• Uncheck "Check for publisher's certificate revocation" and "Check for server certificate revocation"
• Close Internet Explorer and restart CleanAccess Agent

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